Privacy Policy

1. Who we are and the scope of this policy

NTC Trading Co is the business responsible for collecting and using the personal information described in this Privacy Policy. This policy applies when you visit our website, purchase products through our online store, join our email list, submit a contact or quote form, or otherwise communicate with us.

By using our website, you acknowledge the practices described in this policy. This policy does not govern websites or services operated independently by third parties.

2. Information we collect

Information you provide

• Identity and contact information, such as your name, company name, email address, telephone number, billing address, and shipping address.
• Order and transaction information, such as the products you purchase, order history, delivery details, and communications about an order.
• Payment information. Payment details are submitted to and processed by our payment service providers. We generally do not receive or store your complete payment-card number.
• Marketing information, including your email-subscription preferences.
• Inquiry information, including information you provide in a contact form, quote request, email, telephone call, or other communication.

Information collected automatically

When you use our website, we and the providers that support it may automatically receive technical and usage information, including your IP address, browser and device type, referring page, pages viewed, approximate location derived from your IP address, shopping-cart activity, and cookie or similar identifiers.

3. Why and how we use information

NTC Trading Co may use personal information to:

• operate our website and provide requested products or services;
• process payments, fulfill orders, arrange shipping, and provide order updates;
• respond to questions, contact requests, and requests for quotes;
• send marketing emails when you have subscribed or when otherwise permitted by law;
• maintain and improve our website, inventory, products, and customer experience;
• protect our customers and business, prevent fraud, secure the website, and enforce our terms;
• maintain business and transaction records; and
• comply with legal, tax, accounting, and regulatory obligations.

4. When we disclose information

We may disclose personal information only as reasonably necessary for the purposes described above, including to:

• Website and commerce providers, including Squarespace, which hosts and supports our website and online store.
• Payment processors, banks, and fraud-prevention providers that authorize and process transactions.
• Shipping and fulfillment providers that deliver purchases.
• Email and communications providers that help us respond to inquiries and deliver messages you request or consent to receive.
• Professional advisers and authorities when reasonably necessary to comply with law, protect rights or safety, respond to lawful requests, or establish or defend legal claims.
• A successor or transaction participant in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards.

5. Cookies and similar technology

Our Squarespace website uses cookies and similar technologies. Necessary cookies support features such as navigation, security, shopping carts, and checkout. Depending on our settings and connected services, analytics, performance, or marketing cookies may help us understand website use, measure communications, and improve our services.

You may use our website’s cookie banner or privacy controls, when displayed, to accept or decline non-essential cookies. You can also limit cookies through your browser settings. Blocking necessary cookies may prevent some store functions from working correctly.

Browser-based “Do Not Track” signals are not interpreted consistently across the industry. Where required and technically supported, we honor legally recognized browser-based opt-out preference signals.

6. Your privacy choices

Email marketing

You can opt out of promotional email at any time by using the unsubscribe link in the message or contacting us. Even after you opt out of marketing, we may send non-promotional communications about your orders, requests, or our ongoing business relationship.

Cookies and targeted advertising

Use the cookie choices displayed on our website, adjust your browser controls, or contact us using the information below. Where applicable, you may ask us to opt you out of the sale or sharing of personal information or its use for targeted advertising.

Access, correction, and deletion

Depending on where you live and subject to legal exceptions, you may have the right to request access to, correction of, or deletion of certain personal information; receive a portable copy; restrict or object to certain processing; withdraw consent; or appeal our response to a privacy request. You may also have the right not to receive discriminatory treatment for exercising an applicable privacy right.

To submit a request, contact us using the information below and describe your request. We may need to verify your identity and authority before completing it. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and verification of the consumer’s identity.

7. Security, retention, and international processing

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission, or storage system can be guaranteed completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfillment, customer service, recordkeeping, security, dispute resolution, and legal, tax, and accounting requirements. Retention periods vary based on the type of information and our obligations.

Our service providers may process information in the United States or other countries. When required, appropriate safeguards are used for cross-border transfers.

8. Children’s privacy

Our website and products are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

9. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. We will post the revised policy here and update the effective date. Material changes may be communicated by an additional notice where appropriate.

10. Contact NTC Trading Co

For questions, privacy requests, or opt-out requests, please contact us: